MQA Online Services Portal FAQs
I already have a user ID and password. Why do I have to register for a new account?
We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.
I’m receiving an error that my email address is already in use.
This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service Portal login page. If you cannot remember your password, you can select the Forgot Password link to have a new password emailed to you.
I did not receive an email with my temporary password.
Please make sure you add MQAOperations@FLHealth.gov to your trusted/allowed email address list to ensure the temporary password email does not get sent to your spam, junk, clutter or trash folders or get filtered out of your email before it is received.
If you do not receive your temporary password email within a few minutes, check your email account’s junk, spam, clutter and trash folders. If the temporary password email is not in any of these folders, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email. (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)
I locked my account, how do I unlock it?
Accounts are locked after 5 failed login attempts. Please use the Forgot Password link to reset your password and log into your account.
I no longer have access to the email account I registered with.
You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Customer Contact Center at 850-488-0595 for assistance in changing your email address.
Why do I have to provide my email address twice?
Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.
Will my email address be available to the public?
The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (e.g., when renewing), the address will be saved in our licensing database and becomes public information.
I do not see the picture or a place to enter any characters under Security Measures. How can I proceed with registration?
This is a known issue with some organizational security features in Mozilla Firefox. Try using another browser, such as Google Chrome or Internet Explorer, to register for a new user account and add your license/application.
When I attempt to add my license/application to my new account, I am receiving this error message: “Entity already associated with another user.”
Please verify that you have not already added your license/application to your account. You can do this by logging into your account, looking on your dashboard and verifying you see your application or license under either Manage My License or Manage My Application. If you do not have either of those options and you are sure this is the account you originally created, then please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov
My information cannot be found when I try to add my license/application to my account.
Please verify that the information you entered is correct. This includes the mailing address zip code currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard or your printed physical license. For applicants, please enter the mailing address zip code you submitted during the application process. If you are still unsure of the exact information we have on file for your license/application, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.
Why is my mailing address zip code not working when I try to add my license?
You must enter the mailing address zip code that is currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard, your physical license or any mailed correspondence received from the Department of Health. If you are an applicant, enter the mailing address zip code you provided during the application process. If you need further assistance, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.
I applied for a license but my application has not yet been approved. Can I add my application to my account?
Yes. When you register for a new MQA Online Services Portal account, you will be prompted to add any existing health care practitioner licenses or previously submitted applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health. Follow the prompts to add your application to your account to easily submit supporting documentation and check the status of your application from your dashboard.