Help Center / When I attempt to add my license/application to my new account, I am receiving this error message: “Entity already associated with another user.”

Please verify that you have not already added your license/application to your account. You can do this by logging into your account, looking on your dashboard and verifying you see your application or license under either Manage My License or Manage My Application. If you do not have either of those options and you are sure this is the account you originally created, then please contact the MQA Customer Contact Center at 850-488-0595 or