Frequently Asked Questions

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

• Open Internet Explorer and select ‘Tools’ from the top menu bar.

• Select ‘Internet Options’ from the drop down list.

• Once the ‘Internet Options’ window appears, select the ‘Security’ tab.

• From the ‘Security’ tab window click on/select ‘Medium’.

• To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.

• From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire

You are required to report all criminal activities after you receive your license. You may report the criminal offense(s) online via Online Services, by e-mail MQAOnlineService@flhealth.gov, or by mail:

Florida Department of Health
Licensure Support Services Unit, Bin #C-10
Tallahassee, FL 32399-3267

If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

Only the initial license fee and the unlicensed activity fee will be applied to the new application.

Once your request is received, it can take up to four weeks to receive your refund.

There is a three year statute of limitation for refunds so if the overpayment was made less than three years ago you are eligible for a refund.

The Board Office will refund your initial license fee and unlicensed activity fee. Your application fee is non-refundable and will not be refunded to you.

Mail your application and fees to:

Department of Health
Post office Box 6330
Tallahassee, FL 32314-6330.