Frequently Asked Questions

Welcome to the Florida Board of Optometry Help Center – an online tool for applicants, licensees, and the public to search and access our Frequently Asked Questions (FAQs), contact our office, and learn “how to” do business with the board.

Why is my mailing address zip code not working when I try to add my license?

You must enter the mailing address zip code that is currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard, your physical license or any mailed correspondence received from the Department of Health. If you are an applicant, enter the mailing address zip code you provided during the application process. If you need further assistance, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.

I applied for a license but my application has not yet been approved. Can I add my application to my account?

Yes. When you register for a new MQA Online Services Portal account, you will be prompted to add any existing health care practitioner licenses or previously submitted applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health. Follow the prompts to add your application to your account to easily submit supporting documentation and check the status of your application from your dashboard.

As an applicant for An Optometrist license, am I required to obtain training in medical errors before initial licensing?

No. Medical errors training is not required upon initial licensing.

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