Background Screening FAQs


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How do I renew my Optometry Branch Office license?

As of March 13, 2014, Rule 64B13-16.002, F.A.C., was repealed and Optometrists no
longer are required to renew their Branch office license.

Do I have to report any criminal activities after I receive my medical license?

You are required to report all criminal activities after you receive your medical license. You may report the criminal offense(s) online via Online Services, by e-mail Licensure_Services@doh.state.fl.us, or by mail to Florida Department of Health, Licensure Support Services Unit, Bin #C-10, Tallahassee, FL 32399-3267. If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

Does the department have assistance programs for impaired health care professionals?

Yes, Florida health care professionals can seek assistance for impairment through the Department’s Impaired Practitioner Programs – the Intervention Project for Nurses (IPN) or the Professionals Resource Network (PRN). Impairment may be as a result of misuse or abuse of alcohol or drugs, or both, or due to a mental or physical condition which could affect the licensee’s ability to practice with skill and safety.

Intervention Project for Nurses, Inc. (IPN)
(Contract Number: COMV5)
Linda L. Smith, ARNP, M.Div, CAP
Chief Executive Officer
P.O. Box 49130
Jacksonville Beach, FL 32240-9130
Toll Free: (800) 840-2720
Telephone Number: (904) 270-1620
FAX: (904) 270-1633
E-Mail: lsmith@ipnfl.org

Professionals Resource Network, Inc. (PRN)
(Contract Number: COMW3)
P.O. Box 1020 Fernandina Beach, Florida 32035-1020
Toll Free: (800) 888-8PRN (8776)
Telephone Number: 904-277-8004
Fax: 904-261-3996
E-Mail: admin@flprn.org

Which link allows me to change my mailing address on file with the department?

Once you are logged into Online Services, select Update Address link from the side navigational menu.

How do I become a Department of Health Expert Witness?

Each year the Department of Health contracts with experts to review cases against medical professionals who may have failed to provide appropriate medical care such as is expected of a medical practitioner in the State of Florida. Being an expert witness for the Department not only helps to improve the efficiency of the disciplinary process, but also allows you to play an active role in helping to regulate your profession. Experts must:

  • Have a current Florida license;
  • Be actively practicing in Florida;
  • Shall not have ever been the subject of any disciplinary action by the medical licensing authority of any state or jurisdiction, and is currently; and
  • Shall remain in good standing with the respective healthcare profession for which his or her services are required. The Department offers two types of expert witness contracts.

If you wish to provide your services pro bono, Board rules provide an official recognition for time spent in the review of a case and written opinion by awarding Continuing Medical Education (CME) Credits of 5.0 hours per case, up to a maximum of 15 hours per biennial license renewal period towards risk management. For services other than case review and written opinion, such as deposition and trial services, you will be compensated at a modest rate of $160.00 per hour.

If you wish to be a paid expert, you will be compensated at a modest rate of $125.00 per hour for time spent in the review of a case and written opinion and $160.00 for deposition and trial services. Your deposition testimony would typically be paid by the opposing counsel at your requested fee. Additionally, the Department reimburses travel expenses in accordance with the Department of Health 40-1 (Official Travel of Department of Health Employees and Non-Employees.) If you are interested in becoming an expert witness for the Department and your board, please click on the link below to fill-out and submit your application: Board Expert Witness Application (PDF)

I am not a licensed practitioner in Florida; do I need a permit to provide expert witness testimony in a civil or criminal case?

If you are an allopathic physician, osteopathic physician or dentist, licensed in another state but do not hold a Florida medical license, and you plan to provide expert witness testimony in Florida, you must register for an Expert Witness Certificate. If you are interested in becoming an Expert Witness, please complete this survey.

Why am I not receiving a response to my email inquiries?

Verify that you are using the email address: MedicalQualityAssurance@doh.state.fl.usAlso, If you have SPAM blocker on your computer, you will not be able to receive emails from Licensure Services without updating your SPAM blocker to allow emails from the Department. Please update your SPAM blocker to receive emails from @doh.state.fl.us or contact our Licensure Support Services at (850)-488-0595, for Account ID and Password renewal information.

Is there an additional fee for using a credit card?

No. There is no additional cost for making a credit card payment online.

Which professions have profiles that list education, specialty certification and other background information on-line?

All medical doctors, osteopathic physicians, chiropractic physicians, podiatrists, and advanced registered nurse practitioners have profiles that list this information.

How can I file a complaint against a licensee?

Print the Complaint Form with the Authorization for Release of Patient Records from ourEnforcement site or call 1-888-419-3456 or (850)414-1976 to request one by phone. Complete the form and mail it to the address given on the form.

How do I become a board member?

Board members are appointed by the governor and confirmed by the Senate. You may apply by contacting the Governor’€™s Appointment Office, LL10 The Capitol, Tallahassee FL 32399-0001; or by calling (850) 488-2183.

Who can attend board meetings?

All board meetings are open to the public.

What is the difference between License Verification and License Certification?

License Verification

Information regarding the licensure status of a practitioner. This is for use by persons or organizations that do not require a document certifying this information under seal.

Licensure Certification

Specific document certifying licensure status and disciplinary history, prepared by a representative of the Division of Medical Quality Assurance and bearing a seal. This document is generally required for applicants seeking licensure in other states and for use in court proceedings. There is a $25 fee for this service in accordance with Rule 64B-4.001, F.A.C.

Does Florida reciprocate with other states?

No, Florida offers licensure by examination only.

How do I change my name?

Name changes require legal documentation showing the name change. Please submit a request including your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Attach supporting documents, which must be one of the following:

  1. a copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
  2. a divorce decree restoring your maiden name
  3. a court order showing the name change (adoption, legal name change, federal identity change) Any one of these will be accepted unless the Department has a question about the authenticity of the document. A social security card is not considered legal documentation. If you wish to receive a new license that reflects the name change, you must request a duplicate license.

Mail your request to:

Division of Medical Quality Assurance Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

If you need to change your name, and you prefer to renew online, please submit your name change request by mail and allow 5-7 business days processing time before you renew online.

How long will it take to receive my license once I have completed all of the exams?

Scores are released within 14 days of the examination. Once all requirements are met and verified by board staff your license will be issued.

How can I register for the computer-based part of the exam given by Prometric?

You will not be able to register with Prometric until you have received the Candidate Information Packet from Practitioner Reporting and Examination Services Unit (PRES). You may visit our examination pages at http://floridasoptometry.gov/resources/examination/ or contact PRES by telephone at (850) 245-4252 for information regarding the administration of the exam.

Will I be required to complete continuing education during the initial biennium?

Yes. The initial biennium in which you are licensed, you will be required to complete two (2) hours of the Prevention of Medical Errors and one (1) hour of HIV/AIDS.

What are the re-examination fees?

In order to re-take the laws and rules examination, there is an examination fee of $100.00.

If I failed the optometry exam, what do I do?

Download the initial re-examination application from our Licensing page.

What are the CE requirements?

For Renewal of License Following Your First Biennium

All optometrists are required to complete 30 hours of continuing education (CE) each biennium:

  • Two (2) hour course relating to the prevention of medical errors
  • Two (2) hour course in Florida laws and rules
  • Twenty six (26) hours in general CE

All certified optometrists are required to complete 30 hours of CE each biennium

  • Two (2) hour course relating to the prevention of medical errors
  • Two (2) hour course in Florida laws and rules
  • Six (6) hours in transcript quality CE
  • Twenty (20) hours in general CE

Why do I receive an error when trying to print my temporary license?

If a PDF file fails to download, shows up blank, or freezes your internet browser, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

I’m not receiving a response to my email inquiries?

Verify that you are using the email address: MedicalQualityAssurance@flhealth.gov

Also, If you have SPAM blocker on your computer, you will not be able to receive emails from Licensure Services without updating your SPAM blocker to allow emails from the Department.
Please update your SPAM blocker to receive emails from @doh.state.fl.us or contact our Licensure Support Services at (850)-488-0595, for Account ID and Password renewal information.

How can I get a practitioner’s disciplinary history?

You can request a practitioner’s disciplinary history from our Public Records website under Disciplinary Records.

How can I get a list of practitioners by county?

To view a list of actively licensed practitioners, use the License Verification Search and select the county and profession from the drop-down list.

How can I get a copy of the board’s agenda?

By visiting the board’s meetings page. Scroll to the bottom of the page and click on either past or upcoming meetings. Review the meeting dates to locate the agenda you need, and the board’s agenda should be posted on the right under Materials.

How can I become a board member?

Board members are appointed by the governor and confirmed by the Senate. You may apply by contacting the Governor’s Appointment Office, LL10 The Capitol, Tallahassee FL 32399-0001; or by calling (850) 488-2183.

Where should I send the supporting documents for my application?

Please mail all required supporting documents directly to the Board Office. For your Board’s mailing address, please visit the Contact page.

Do I have to send of the supporting documents for my application to the Board at the same time?

We encourage you to send as much information as possible to help expedite the licensure process.

How long will it take for my license to be issued?

Your license number will be issued within five to seven business days once your licensure application has been approved. Please allow ample time for mail delivery to receive your printed copy.

Can I be granted an extension on an application after it has expired?

Section 456.013(1)(a), Florida Statutes does not allow for an extension. An incomplete application is only valid for one year.

What crimes or license discipline must be reported on the application?

All convictions, guilty pleas, and nolo contendere pleas must be reported, except for minor traffic violations not related to the use of drugs or alcohol. This includes misdemeanors, felonies, “driving while intoxicated (DWI)” and “driving under the influence (DUI).” Crimes must be reported even if they are a suspended imposition of sentence. All prior disciplinary action against any other professional licenses must be reported, whether it occurred in Florida or another state or territory.

Can a person obtain a license if they have a misdemeanor or felony crime on their record?

Each application is evaluated on a case-by-case basis. The board considers the nature, severity, and recency of offenses, as well as rehabilitation and other factors. The board cannot make a determination for approval or denial of licensure without evaluating the entire application and supporting documentation.

Do I have to report charges if I completed a period of probation and the charges were dismissed or closed?

Yes. Offenses must be reported to the board even if you received a suspended imposition of sentence and the record is now considered closed.

What type of documentation do I need to submit in support of my application if I have a prior criminal record or licensure discipline?

  • If you have a criminal record, you must submit certified official court documents related to your criminal record, showing the date(s) and circumstance(s) surrounding your arrest(s)/conviction(s), sections of the law violated, and disposition of the case(s). Documents would normally consist of a complaint or indictment, a judgment, a docket sheet, or other documents showing disposition of your case. Some courts refer to these documents as an order of probation. A court clerk must certify these court documents before we can accept them.
  • If you have received discipline against any license that you have held, you must submit certified copies of the documents related to the disciplinary action taken. The documents must come from the agency that took the disciplinary action and must be certified by that agency.
  • You must submit a detailed description of circumstances surrounding your criminal record or disciplinary action.

What criminal offenses may prevent me from obtaining a medical license?

You are required to report all criminal offenses to the Board. Each application will be evaluated on an individual basis. For more information on offenses that may prevent you from obtaining a medical license, see the links below:

Chapter 456, F.S.: Health Professions and Occupations: General Provisions
s. 766.301 through 766.316, F.S.: Medical malpractice and related matters

After you receive my application, how long will it be before I get a response?

We will send you notification about the status of your application within 30 days after we receive it.

How can I get information on initial license requirements?

By visiting your board’s Licensing page. Select your profession then click on Requirements.

Where should I mail my application and fees?

Mail your application and fees to:

Department of Health
Post office Box 6330
Tallahassee, FL 32314-6330.

How do I request a refund?

You must submit your request in writing. Mail or fax your signed request to the Board Office. Please visit our Contact Information page for the mailing address and fax number.

Will I get a refund if I am not approved for licensure?

The Board Office will refund your initial license fee and unlicensed activity fee. Your application fee is non-refundable and will not be refunded to you.

Do I have to report any criminal activities after I receive my medical license?

You are required to report all criminal activities after you receive your medical license. You may report the criminal offense(s) online via Online Services, by e-mail MQALicensureServices@flhealth.gov, or by mail: Florida Department of Health Licensure Support Services Unit, Bin #C-10 Tallahassee, FL 32399-3267 If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

If I reapply for licensure after my application expires, will all of the fees apply to my new application?

Only the initial license fee and the unlicensed activity fee will be applied to the new application.

How long will it take to receive my refund?

Once your request is received, it can take up to four weeks to receive your refund.

I overpaid on my fees. Can I receive a refund?

There is a three year statute of limitation for refunds so if the overpayment was made less than three years ago you are eligible for a refund.

When is my renewal due if I renew online?

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire

Does the department have assistance programs for impaired health care professionals?

Yes, Florida health care professionals can seek assistance for impairment through the Department’s Impaired Practitioner Programs – the Intervention Project for Nurses (IPN) or the Professionals Resource Network (PRN). Impairment may be as a result of misuse or abuse of alcohol or drugs, or both, or due to a mental or physical condition which could affect the licensee’s ability to practice with skill and safety. Intervention Project for Nurses, Inc. (IPN) (Contract Number: COMV5) Linda L. Smith, ARNP, M.Div, CAP, Chief Executive Officer P.O. Box 49130 Jacksonville Beach, FL 32240-9130 Toll Free: (800) 840-2720 Telephone Number: (904) 270-1620 FAX: (904) 270-1633 E-Mail: lsmith@ipnfl.org Professionals Resource Network, Inc. (PRN) (Contract Number: COMW3) P.O. Box 1020 Fernandina Beach, Florida 32035-1020 Toll Free: (800) 888-8PRN (8776) Telephone Number: 904-277-8004 Fax: 904-261-3996 E-Mail: admin@flprn.org

Should I still mail in the renewal application if I renew online?

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

How do I tell if my e-Renewal was successful?

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

Who do I contact if I have additional questions?

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below: • Open Internet Explorer and select ‘Tools’ from the top menu bar. • Select ‘Internet Options’ from the drop down list. • Once the ‘Internet Options’ window appears, select the ‘Security’ tab. • From the ‘Security’ tab window click on/select ‘Medium’. • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab. • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

What is the advantage of renewing my license online?

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

What if I want to change the status of my license during renewal?

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

Why doesn’t the Renew License link allow me to open it?

The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595. Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

Why won’t the e-Renewal website accept my credit card information?

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card. • Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number. • Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards. • Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03 • There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information. • Be sure that all credit card data fields are completed.

Can I change my account User ID?

Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.

Which link allows me to change my mailing address on file with the department?

Once you are logged into Online Services, select Update Address link from the side navigational menu.

Can I change my password?

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

I’m entering my Account Id and Password but I can’t get logged on. What’s the problem?

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

Where would I file an appeal if I am disciplined by my licensing board?

At the following address: Department of Health MQA Agency Clerk’s Office 4052 Bald Cypress Way Bin CO1 Tallahassee, Florida 32399-3251

How do I complete the Physician Workforce Survey?

1. Login to online services by selecting your profession from the dropdown menu and entering your User ID and Password. The survey must be completed by allopathic and osteopathic physicians only.

a. Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.

b. If you do not have your User ID and Password, click on “Get Login Help“.

2. Select “Physician Workforce Survey” on the left side of the page

3. Complete Physician Workforce Survey

Where should I call to check the status of my application?

The division’s call center at (850) 488-0595. We are open from 8:00 a.m. to 6:00 p.m., Eastern Standard Time. We’re closed on weekends and state holidays. You may email us at MedicalQualityAssurance@flhealth.gov.

How do I update my address?

LICENSEES:

UPDATE ADDRESS ONLINE:

• Login to online services by selecting your profession from the drop down menu and entering your User ID and Password

• Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.

• If you do not have your User ID and Password, click on “Get Login Help“.

• Select “Update Addresses” on the left side of the page

• Enter the new address information

• Once you have entered your new address, click on “Process”. You will receive a confirmation page that displays the updated address.

UPDATE ADDRESS BY MAIL: Please complete the Change of Address form. Written requests for address changes must include your name, profession, license number, old address, new address, date of birth, last four digits of your social security number, and your signature.

Please Note: An updated license will not be automatically sent. A duplicate license request must be submitted.

About Your Practice Location Address

The practice location address will display on the Internet and your license. Your practice location must be a physical location address and must not include a Post Office box. The mailing address will only display on the Internet if you have not provided a practice location address to us.

Establishment/Facility Name or Address

If the name or address change is for a facility that has changed location, a licensure application must be submitted. See your profession’s web page for additional information.

APPLICANTS:

UPDATE ADDRESS BY MAIL: Please complete the Change of Address form. Written requests for address changes must include your name, profession, old address, new address, date of birth, last four digits of your social security number, and your signature.

PROCESSING TIME: If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours.

 

What are the provisions of this bill?

This bill amends section 456.024, Florida Statutes, (F.S.), creating a temporary license for health care practitioners who are spouses of active duty members of the Armed Forces.

How would an applicant apply for licensure?

The applicant can download the regular application to include the supplemental page from the board’s webpage (http://www.floridahealth.gov/licensing-and-regulation/index.html).

When does the temporary license expire?

The temporary license is valid for 12 months after the date of issuance and is not renewable.

Why must the applicant provide the normal application for licensure?

The applicant must provide proof that he or she would otherwise be entitled to full licensure under the appropriate practice act, and is eligible to take the respective licensure examination as required in Florida.

What needs to be provided with the application?

  1. Fees
  2. Proof of marriage to an active duty member of the Armed Forces of the United States and that the applicant’s spouse is assigned to a duty station in this state based upon the member’s official active duty military orders.
  3. Proof of a valid license in another state, the District of Columbia, a possession or territory of the United States, or a foreign jurisdiction and eligibility to take the Florida licensure examination.

What would deem an applicant ineligible for licensure?

  1. If applicant has been convicted of or pled nolo contendere to, regardless of adjudication, any felony or misdemeanor related to the practice of a health care profession.
  2. If applicant has had a health care provider license revoked or suspended from another state, the District of Colombia, or a United States Territory.
  3. If applicant has been reported to the National Practitioner Data Bank, unless the applicant has successfully appealed to have his or her name removed from the data bank.
  4. If applicant has previously failed the Florida examination required to receive a license to practice the profession for which the applicant is seeking a license.
  5. The board or department if there is no board may revoke a temporary license upon finding that the individual violated the profession’s governing practice act.

When will this change become effective?

Beginning with licenses expiring May 31, 2013, practitioners will be prompted to report continuing education credits during the renewal process.

Why is continuing education being verified at renewal?

Continuing Education is a requirement to renew a professional license. Section 456.025(7), F.S. requires the Department to implement an electronic continuing education tracking system for each biennial renewal cycle and to integrate such system into the licensure and renewal system.

What information is included in the profile?

The profile contains required and optional information from the practitioner. Required information includes: • The practitioner’s education and training, including other health-related degrees, professional and post graduate training specialty • The practitioner’s current practice and mailing addresses • The practitioner’s staff privileges and faculty appointments • The practitioner’s reported financial responsibility • Legal action taken against the practitioner • Board final disciplinary action taken against the practitioner • Any liability claims filed against Podiatric Physicians which exceed $5000 • Any liability claims filed against M.D.s and osteopathic physicians which exceed $100,000 Optional information may include committees/memberships, professional or community service awards, and publications the practitioner has authored.

How can I fiind a profile?

Profiles can be accessed by on our License Verification screen. If the health professional is licensed in one of profiled professions, a “Practitioner Profile” tab will be available.

Are profiles available for other professions?

No; however, Licensure Verification (http://ww2.doh.state.fl.us/IRM00PRAES/PRASLIST.ASP) is available for all health care professionals currently or previously licensed in Florida.

Can I check the status of my application online?

If this feature is currently available for your profession, you may check the status of your application in real time via our Online Services. You will need your User ID and password in order to log in. If you lose your User ID and password, you can log in alternatively using the ‘Get Login Help?‘ link located below the login fields.

What is the difference in viewing my course history for free or subscribing to the continuing education tracking system?

With a free Basic Account you can view your basic course history, which will list the course name, educational provider name, date of completion and hours reported. It would then be up to you to determine whether all of the courses that have been reported will complete all of your specific continuing education requirements. You can also self-report any continuing education that may be missing. A Professional Account (paid subscription) provides you with all of the tracking tools that CE Broker offers. Your transcript will display what your specific CE requirements are and will calculate what requirements have been met and what may still be outstanding. A Professional Account is a subscription service and is not a requirement but it can be a useful tool in managing your Florida continuing education requirements should you chose to subscribe.

How will I know what has been reported?

You will be able to view your course history free of charge. Your course history will show all the courses that have been reported.

Do I have to subscribe to the electronic tracking system?

No, subscriptions remain optional. There are a number of services you can receive by subscribing, however, it is optional. You can always search for courses, report your hours, and view your course history free of charge by creating a Basic Account

Do I have to wait until license renewal to report my continuing education credits to the electronic tracking system?

No, you can report your hours free of charge anytime during the biennium. For more information please visit www.CEatRenewal.com. Please note, if you take a course from a Florida Board approved Provider they are required to report on your behalf. If you take a course from a National organization it is your responsibility to report completion. There may be other ways for you to obtain credit towards continuing education required for license renewal. For specific approved methods of obtaining continuing education for your profession please review the Board rules by visiting www.flhealthsource.gov .

What will happen if I do not have the required continuing education for renewal?

Beginning in 2015 you will not be able to renew a license without having your continuing education reported into the continuing education tracking system. If you do not have the hours to report, your license will move to a delinquent status at expiration. In order to renew a delinquent license you will be required to complete the continuing education requirements. Additional fees may apply.

How do I report adverse incident?

The 2013 legislative session brought very important changes for the practice of optometry. On April 19, 2013, Governor Rick Scott signed HB-239 into law, which significantly increased the scope of practice of optometry. One of those changes impacts when and how adverse incidents in the practice of optometry are reported to the Department of Health.

Effective January 1, 2014, certified optometrists will be required to report to the Department of Health any adverse incidents in the practice of optometry. An adverse incident is defined to mean, “any of the following events when it is reasonable to believe that the event is attributable to the prescription of an oral ocular pharmaceutical agent” by a certified optometrist:

  • Any condition requiring a patient’s transfer to a hospital;
  • Any condition that requires care and treatment from a physician, other than a referral or consultation;
  • Permanent physical injury to the patient;
  • Partial or complete permanent loss of sight by the patient; or
  • Death of the patient.

The reports must be:

  • Sent by certified mail; and
  • Postmarked within 15 days after the adverse incident occurs.

Mail the completed Adverse Incident Form to:

Department of Health
Consumer Services Unit
4052 Bald Cypress Way, Bin C75
Tallahassee, FL 32399-3275

What do I need to do with my secondary Branch Office locations?

You would need to submit a written request to the Department, including a list of all
Branch Office locations

What information is required in my request?

· First and last name
· Optometrist license number
· Date of birth
· Last 4 of social security
· Sign and date

Where do I submit my request?

Mail:
Department of Health
Bureau of Operations, Licensure Support Services
4052 Bald Cypress Way Bin # C-10
Tallahassee, FL 32399-3260

Fax:
850-245-4791

Email:
Licensure_Services@doh.state.fl.us

As an applicant for An Optometrist license, am I required to obtain training in medical errors before initial licensing?

No. Medical errors training is not required upon initial licensing. However, upon your subsequent renewal you will be required to obtain a minimum of 2-hours of medical errors training before you can renew your license.

I already have a user ID and password. Why do I have to register for a new account?

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

I’m receiving an error that my email address is already in use.

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service Portal login page. If you cannot remember your password, you can select the Forgot Password link to have a new password emailed to you.

I did not receive an email with my temporary password.

Please make sure you add MQAOperations@FLHealth.gov to your trusted/allowed email address list to ensure the temporary password email does not get sent to your spam, junk, clutter or trash folders or get filtered out of your email before it is received.

If you do not receive your temporary password email within a few minutes, check your email account’s junk, spam, clutter and trash folders. If the temporary password email is not in any of these folders, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email. (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

I locked my account, how do I unlock it?

Accounts are locked after 5 failed login attempts. Please use the Forgot Password link to reset your password and log into your account.

I no longer have access to the email account I registered with.

You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Customer Contact Center at 850-488-0595 for assistance in changing your email address.

Why do I have to provide my email address twice?

Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.

Will my email address be available to the public?

The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (e.g., when renewing), the address will be saved in our licensing database and becomes public information.

I do not see the picture or a place to enter any characters under Security Measures. How can I proceed with registration?

This is a known issue with some organizational security features in Mozilla Firefox. Try using another browser, such as Google Chrome or Internet Explorer, to register for a new user account and add your license/application.

When I attempt to add my license/application to my new account, I am receiving this error message: “Entity already associated with another user.”

Please verify that you have not already added your license/application to your account. You can do this by logging into your account, looking on your dashboard and verifying you see your application or license under either Manage My License or Manage My Application. If you do not have either of those options and you are sure this is the account you originally created, then please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov

My information cannot be found when I try to add my license/application to my account.

Please verify that the information you entered is correct. This includes the mailing address zip code currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard or your printed physical license. For applicants, please enter the mailing address zip code you submitted during the application process. If you are still unsure of the exact information we have on file for your license/application, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.

Why is my mailing address zip code not working when I try to add my license?

You must enter the mailing address zip code that is currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard, your physical license or any mailed correspondence received from the Department of Health. If you are an applicant, enter the mailing address zip code you provided during the application process. If you need further assistance, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.

I applied for a license but my application has not yet been approved. Can I add my application to my account?

Yes. When you register for a new MQA Online Services Portal account, you will be prompted to add any existing health care practitioner licenses or previously submitted applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health. Follow the prompts to add your application to your account to easily submit supporting documentation and check the status of your application from your dashboard.

How do I update my address?

Licensees Only

You may update your address using Online Services.

Address changes for licensees may also be made by providing your name, old address and new address to:

Email: info@floridasoptometry.gov
Fax: (850) 922-8876

OR

U.S. Mail:

DOH, MQA
4052 Bald Cypress Way
Bin C01
Tallahassee, FL
32399-3251

Applicants Only

Address changes for applicants may be made by providing your name, old address and new address to:

Email: info@floridasoptometry.gov
Fax: (850) 922-8876

OR

Florida Board of Optometry
4052 Bald Cypress Way
Bin C07
Tallahassee, FL
32399-3257

How do I become a board member?

Board members are appointed by the governor and confirmed by the Senate. You may apply by contacting the Governor’€™s Appointment Office, LL10 The Capitol, Tallahassee FL 32399-0001; or by calling (850) 488-2183.

How do I request a refund?

You must submit your request in writing. Mail or fax your signed request to the Board Office. Please visit our Contact Information page for the mailing address and fax number.

How do I find a profile?

Profiles can be accessed by on our License Verification screen. If the health professional is licensed in one of profiled professions, a “Practitioner Profile” tab will be available.

How do I request a duplicate license?

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.” Select “Pay Now” to pay the $25.00 fee with a valid credit card.

NOTE: You should receive your duplicate license in the mail in approximately 5-7 business days after your order is complete and your payment is received. If your profession is pending renewal or in a current renewal cycle, you may be asked to renew your license instead of being issued a duplicate license.

How do I request a License Verification/Certification

Make cashier’€™s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested.

  • Include name and address where verification is to be sent
  • Verification of Licensure order form
  • Non-Licensure Verification order form Mail your request and fee to:

Division of Medical Quality Assurance Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

Other Important Information:

  • Requests for licensure verification received without the appropriate fee will be returned unprocessed to the sender.
  • The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt. Please check your deadline dates before you submit your verification request.
  • Release forms from the licensees are not required for verifications.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Section 119.071, Florida Statutes, and will be withheld pursuant to Section 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1).

How do I request document certification?

If you need a written statement on a public record attesting to the record’s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges. Visit our Public Records page for information on how to request certified documents by mail.

How do I file a complaint?

  • Visit our Enforcement website  and select the appropriate complaint form.
  • Review complaint form instructions on the first page of the complaint form.
  • Fill out all sections of the form and print. Sign complaint form and attach the requested information.
  • Mail complaint form and attachments to:Mailing Address:

Department of Health Consumer Services Unit
4052 Bald Cypress Way Bin C-75
Tallahassee, FL 32399-3260
Phone: 850-488-0796

You may also e-mail us at: MQA_ConsumerServices@doh.state.fl.us

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this e-mail address. Instead, contact this office by phone or in writing.

How do I record my intern hours?

Intern hours are recorded on the Internship Affidavit Report form attached to the application.

How Do I Review the Status of my Application

You may check the status of your application in real time via our Online Services, using your User ID and password. If you lose your User ID and password, contact Licensure Support Services at (850) 488-0595 to get this information.

How do I request a declaratory statement?

Any substantially affected person (i.e. a licensee or applicant) may seek a Declaratory Statement. Declaratory statements regarding an opinion of a board, or the department when there is no board, as to the applicability of a statutory provision, or of any rule or order of the board, or department when there is no board, as it applies to the licensees particular set of circumstances, pursuant to Section 120.565, Florida Statutes. The petition seeking a declaratory statement must state with particularity the licensees set of circumstances and must specify the statutory provision, rule, or order that the licensee believes may apply to the set of circumstances.

How do I get a board’s agenda?

By visiting the board’s meetings page. Scroll to the bottom of the page and click on either past or upcoming meetings. Review the meeting dates to locate the agenda you need, and the board’s agenda should be posted on the right under Materials.

How do I get a list of practitioners by county?

To view a list of actively licensed practitioners, use the License Verification Search and select the county and profession from the drop-down list.

How do I report unlicensed activity?

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

How do I look up a license?

You may visit our online License Verification page.

You may utilize this service to see the status of your providers license and whether there are any disciplinary cases or public complaints against the licensee.

How do I print a confirmation of License?

You can print a confirmation of license through the Practitioner Login feature of MQA Services.

The confirmation is available up to 30 days after you submit your online renewal request. After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

How do I view and update my profile?

You can view, confirm, or make changes to the information that will be published in your practitioner profile by logging in to Online Services.

In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “The practitioner did not provide this mandatory information”, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information. Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below.

You may also submit changes by mail to:

Department of Health
Licensure Support Services
4052 Bald Cypress Way, Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Section 456.041(7), Florida Statutes, requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”.

The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Apply for an Expert Witness Certification?

For Dentists, Medical Doctors and Osteopathic Physicians – To provide expert testimony concerning the prevailing professional standard of care, you must either be licensed in Florida OR you must possess an expert witness certificate.

To apply for an “Expert Witness Certificate”:

  1. Go to our Online Application Login page
  2. First time users must create an account by clicking on the “Create an Account button” and following the prompts
  3. Once you have created an account, select your profession from the “Board/Council” drop down menu
  4. Under the “Profession” drop down menu, select either “Dental Expert Witness Certificate”, “Medical Doctor Expert Witness Certificate” or “Osteopathic Physician Expert Witness Certificate”
  5. Enter your email address and password and click “Login”

How do I request a Variance/Waiver ?

Below are the statutes and rules providing the requirements for requesting a Petition for (Variance from) or (Waiver of) Rule (Citation)

Florida Statutes – 120.542 Variances and waivers

Florida Administrative Code (Rules) Chapter 28-104: Variance OR Waiver