For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below: • Open Internet Explorer and select ‘Tools’ from the top menu bar. • Select ‘Internet Options’ from the drop down list. • Once the ‘Internet Options’ window appears, select the ‘Security’ tab. • From the ‘Security’ tab window click on/select ‘Medium’. • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab. • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.
Help Center / Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?
